A conversation with a new client made me realise how we all have our areas of ease and expertise. And it’s those areas of ease we undervalue and those skills we take for granted. I explained I was struggling with a concept she’s an absolute whizz at BTW. Her genius is online course creation. Meanwhile…
DetailsRecently we’ve been helping a family with their Self-Managed Super Fund (SMSF) administration needs. We were asked us to help administer the SMSF after they found the Fund’s ‘old accountant’ was less than helpful. Add that to the fact he’d given them information that could have made the Fund non-compliant if they’d followed it, they…
DetailsLast night I was speaking with a client, they were happily telling me they’d recently updated their Will, then they proceeded to tell me how their assets were to be distributed to their partner and their son on their passing. For some reason the solicitor she’d used had included her super in the Will. Superannuation…
DetailsRecently I got a frantic call from a man, his Mum’s health had taken a turn for the worst. Mum now needs permanent residential care…urgently of course! The son asked if it would be possible for the care facility to put a caveat on the family home to pay for Mum’s care fees? As often…
DetailsLast week I got a frantic call from a prospective client, he’d just been told by a care facility the family needed to pay as a RAD (refundable accommodation deposit) for their Mum to enter care. They didn’t have it and were worried about what to do! As there was considerable confusion about their Mum’s…
DetailsI’d be out of the office with clients all morning and had been in office long enough to make a coffee and a new client was on the phone…ready and raring to talk aged care. The poor guy was so confused! His Mum has been in respite since 25/11/19 & he’s only just been told…
DetailsRecently I met new clients, they were openly critical of their previous planner not telling them about all the ongoing fees they’ll be charged. Hearing this sort of feedback, about unscrupulous people still operating in my industry, made me feel physically ill! As we talked, I realised the biggest hurdle would be to work to…
DetailsYet another phone call from a tele-marketing agency has caused me to ponder why…? Why is it, providers are willing to spend time and money to make outbound, cold calls in an effort to sell their product, but won’t share their business contact details? They ring from unlisted or hidden numbers, meaning it’s not possible…
DetailsRecently explained to a client the impacts of her proposed work practices on the future accrual rate of her Defined Benefit Super Fund. She’s had her super fund for around thirty years, but had no idea about the impacts of accrual rates and her level of workforce participation prior to retirement could have on her…
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